Terms & Conditions
By visiting or using this Website You agree to be bound by these Website Terms and Conditions (“Terms”). We may change these Terms at any time and will post the changes on the Website. If You disagree with the changes then You must stop visiting and using this Website.
1. DEFINITIONS
1.1 In these Terms, the following words have the following meanings:
Documents means any documents available from time to time on this Website.
Guide means any of the guides or articles available from time to time on this Website.
Our IP: means intellectual property owned or licensed by Us relating to Our Website including the text, graphics, logos, icons, the software and any other material underlying or forming part of this Website and includes any rights to that intellectual property, including any copyright, trade or service mark, trade or business name, logos and any other distinctive brand features, design, patent, semiconductor or circuit layout right, computer code (including source, library, object, and executable code), inventions and logical sequences, in all cases whether registered or unregistered and anywhere in the world.
Privacy Policy: means Our Website Privacy Policy available on this Website
Website: means this website.
We, Us and Our: means Absolute Radiology Limited.
You: means the person or organisation using the Website, including you as an individual, company, business or any other entity and Your has a corresponding meaning.
2. ACCESS AND USE OF THE WEBSITE
2.1 As a condition of you accessing our website you agree to access and use the Website in accordance with these Terms and all applicable laws.
2.2 We grant You the right to access the Website. This right is non-exclusive, non-transferable, and subject to these Terms (which may be amended from time to time) and all other terms and conditions are expressly excluded unless otherwise agreed in writing.
2.3 You may:
(a) temporarily download one copy of the Website content for personal, non-commercial transitory viewing only.
2.4 You may not:
(a) archive, copy, reproduce, distribute, modify, display, publish, licence, create adaptations or derivative works from, offer for sale or use (except as expressly authorised under these Terms) any of the Website content;
(b) circumvent, remove, alter, disable, deactivate or otherwise interfere with any security-related features of the Website;
(c) use any automated tools or mechanisms including any robot, spider or scraper to access the Website or insert any code or manipulate the Website;
(d) reverse engineer, disassemble or decompile any software or software processes in relation to the Website;
(e) use the Website content for any commercial purpose, or for any public display (commercial or non-commercial);
(f) remove any copyright or other proprietary notices on the Website;
(g) install any viruses, worms, malware or other harmful or destructive software or thing that may impair the functionality of the Website or the ability of others to access and use the Website.
3. OUR OPTIONS
3.1 Under these Terms, We may:
(a) edit or remove any content, features or functionality of the Website;
(b) monitor Your use of the Website;
3.2 If You breach these Terms, We may:
(a) suspend or terminate Your use of the Website; and/or
(b) take legal action against You.
3.3 We may terminate access to the Website at any time without notice. Our No Warranty/Disclaimers and Limitation of Liability will survive such termination.
4. PRICING AND FEES
4.1 You agree and acknowledge that any information in respect of pricing and/or fees featured on our Website:
(a) despite Our efforts, may not be current as at the time of Your use;
(b) are only estimates and Our fees and pricing are at all times dependent upon the actual fees, costs and surcharges related to any services provided by Us as at the time they are provided; and
(c) is not legally binding in any way upon Us.
5. INTELLECTUAL PROPERTY
5.1 Your use of this Website does not transfer the ownership or grant any right or title in or to any of Our IP to You or any third party.
5.2 You agree and acknowledge that:
(a) we retain all right, title and interest in and to the Our IP and You agree to not attack, dispute or contest the validity, or the ownership, of Our IP; and
(b) no ownership rights in any of Our IP are vested or created by the limited rights of use granted to You under these Terms and that all use of Our IP under these Terms, continues for Our benefit.
6. PRIVACY AND COMMUNICATION
6.1 By using the Website, You agree to abide by and comply with Our Privacy Policy.
7. NO WARRANTY/DISCLAIMER
7.1 To the maximum extent permitted by law, We expressly disclaim and exclude all representations, warranties, conditions and guarantees, including (without limitation) in respect of quality, merchantability, fitness for purpose, condition, description, manufacture, design or performance whether express, implied by common law, law merchant, trade usage, custom or otherwise or statutory in relation to the Website.
7.2 You acknowledge and agree that:
(a) despite our efforts, the Website may not be up to date or current at your time of use;
(b) your use of the Website is at Your sole risk;
(c) the Website is provided “as is”; and
(d) the Website may not be secure, timely, uninterrupted, error-free or otherwise reliable;
(e) We may cease to make available any of the Website content;
(f) the transmission of information via the internet is not secure and We cannot guarantee the security of Your data in transmission to or from our Website;
(g) All information on the Website is general in nature and nothing on the Website constitutes medical advice and You waive any claim in respect of the same.
8. LINKED SITES
8.1 Our Website may contain links to other websites of which We do not have control, may not be secure and are not governed by these Terms or Our policies. Any link to other websites is not an endorsement of those websites by Us and We are not responsible for the content, accuracy, security and/or availability on those websites.
9. LIMITATION OF LIABILITY
9.1 Despite anything else contained in these Terms, any liability to You by Us in respect of anything arising from or concerning these Terms, the Website, whether arising in tort (including negligence), contract, breach of statutory duty, equity or otherwise arising from any relationship with You (“Our liability”) is excluded to the fullest extent permitted by law. To the extent that Our liability cannot be excluded by law, or to the extent that the exclusion of Our liability would render these Terms unenforceable, You agree that the maximum amount that You are entitled to claim against Us (in total) and the maximum amount that We (in total) are liable to You for is one New Zealand dollar or the next largest amount that would be needed to render these Terms (including these exclusion and limitation provisions) enforceable for Our benefit. Despite anything else contained in these Terms, You agree that We are not liable to You (or to anyone else) for any failure or delay in the performance of Our obligations under these Terms to the extent that the failure or delay is caused, directly or indirectly, by an event outside Our reasonable control.
10. GENERAL PROVISIONS
10.1 Severability: If any part or provision of these Terms are held to be invalid, illegal or unenforceable that part or provision will be deemed deleted from these Terms and the remainder of these Terms will continue to apply.
10.2 Relationship: These Terms do not create any relationship of partnership, agency, employment or joint venture between You and Us.
10.3 No waiver: Any failure or delay by either You or Us in exercising (or in partially exercising) any right, power or remedy arising from a breach of these Terms (“Right”) does not operate as a waiver of that Right unless that waiver is provided in writing and signed by the party granting the waiver. The existence of any Right of Ours expressly set out in these Terms, or the exercise of such, does not limit or prejudice any other rights, powers or remedies available to Us in contract, at law or in equity, including any rights, powers or remedies that would be available to Us if the right, power, or remedy was not set out in these Terms.
10.4 Assignment: You may not assign or transfer Your Rights or obligations under these Terms without Our prior written consent. We may assign, transfer or novate any of Our rights and obligations under these Terms without Your consent.
10.5 NZ law: These Terms shall be interpreted in accordance with, and governed by, the laws of New Zealand. Your Use of this Website and any other matter arising from these Terms are subject to the laws of New Zealand. You agree that any dispute arising from or relating to these Terms is governed by the non-exclusive jurisdiction of the courts of New Zealand.
10.6 Entire Agreement: Unless We otherwise agree in writing, these Terms constitute the entire agreement between Us and You in relation to their subject matter.
Privacy
Notification
Collection of your personal and health information
Absolute Radiology (we, us, our, trading as Absolute Radiology) is part of the Canopy Healthcare Group. We collect personal information and health information about you in connection with the diagnostic imaging we provide. This notice explains what we collect, where we collect it from, how we use it and who we may share it with, and the rights you have. We handle your information in accordance with the Privacy Act 2020 (the Act), the Health Information Privacy Code 2020 (the Code) and the Health (Retention of Health Information) Regulations 1996.
Who we are and how to contact us
Absolute Radiology is the agency responsible for the information we collect, hold and use about you. If you have any questions about this notice or how we handle your information, please contact our Privacy Officer:
Privacy Officer: Chris Caradus
Email: [email protected]
Phone: 021 627 008
Post: PO BOX 90022, Victoria St West, Auckland 1142
Where we collect your information from
We collect your information directly from you wherever reasonably practicable — for example, when you book an appointment, complete a registration form, attend a consultation, or contact us by phone, email or through our website. We also receive information about you indirectly from other sources, including:
Your referring doctor or other treating clinicians (e.g. general practitioners, specialists)
Other healthcare providers involved in your care, including public hospitals and Health NZ | Te Whatu Ora
Shared health information systems and clinical portals (for example Testsafe, the National Health Index, and other connected radiology, laboratory and electronic health record platforms)
Your family, whānau or authorised representative, where you have consented or it is necessary in the circumstances
Your health insurer, ACC or other funder
Pathology, imaging and other diagnostic service providers
Sponsors or administrators of patient access, cost-share or compassionate-use programmes for medicines or therapies, where you participate in such a programme
Accreditation bodies and auditors, in the limited circumstances described below
What we collect and why we collect it
We collect only the personal information and health information that is reasonably necessary to:
Plan, coordinate, deliver and follow up your diagnostic imaging
Communicate with you, your family or whānau where appropriate, and the clinicians involved in your care
Bill for services and process any funding, insurance or ACC claim
Meet our quality, accreditation, audit, training, regulatory and statutory obligations
Improve our services through anonymised quality improvement and clinical audit activities
The information we collect includes your contact and demographic details, National Health Index number, next of kin and emergency contact, presenting complaint, clinical history, examination findings, diagnostic and imaging results, medical images, treatments and outcomes, and any relevant social or insurance information.
Indirect collection — what we tell you when we receive your information from someone else
Where we collect your information from a source other than you (for example, from your referring doctor, from a shared health record, or from your insurer), we take reasonable steps to make sure you are aware of:
(a) The fact that we have collected the information
(b) The purpose for which we have collected it
(c) The source from which it has been collected
(d) The intended recipients of the information (see "Who we share information with" below)
(e) Our name and contact details as the agency holding the information
(f) Whether the supply of the information is authorised or required by law
(g) Your rights of access to, and correction of, the information we hold about you
We will rely on the exceptions in IPP3A of the Act and Rule 3A of the Code where one of those exceptions applies — for example, where you are already aware of these matters, where notifying you would prejudice the purposes of collection or the interests of the individual, where it is not reasonably practicable to notify you in the circumstances, or where notification would prejudice the maintenance of the law or the safety of any person.
How we use your information
We will only use or disclose your personal and health information:
For the purpose for which it was collected, or a directly related purpose
For any other purpose for which you have authorised us
Otherwise, where we are permitted or required to do so by law
Who we share information with
We share your information, on a need-to-know basis and only for purposes connected with your care, with:
The medical practitioners involved in your care, including your referrer and any specialists, allied health professionals or hospitals to whom you are referred
Shared health information systems, including Testsafe, Health NZ | Te Whatu Ora, and other secure clinical portals
Health Insurance Providers and ACC, where treatment is funded in whole or part by them
Sponsors or administrators of patient access programmes for medicines or therapies, with your consent
Other non-government agencies such as hospice or support services, where relevant to your care
If you make a complaint about the care or services we provide, we may disclose relevant health information to our insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the complaint.
External auditors and accreditation bodies, as permitted under Rule 11 of the Code
Your information may be transferred overseas for purposes outlined in this notice, including for quality audit, image storage or second opinions. Where this occurs, we take reasonable steps to ensure the receiving organisation is subject to privacy laws or contractual obligations that provide comparable safeguards to those under the Act. Where we cannot reasonably establish that a recipient organisation is subject to comparable safeguards through their privacy laws or contractual arrangements, we will seek your authorisation before disclosing your information to them. You should be aware that these recipients may not be required to protect your personal information to the same standard as New Zealand law requires, and you may not have the same rights or remedies available to you as you would under New Zealand law. You should also be aware that information held overseas may, in some circumstances, be subject to lawful access requests by the courts, governments, law-enforcement or national-security authorities of the countries in which it is held, under the laws of those countries.
Research, audit and quality improvement
From time to time we may take part in minimal-risk research studies or conduct clinical audits. Where we do, the use and disclosure of your information is subject to a separate ethics approval process and, wherever possible, we use only anonymous or de-identified information.
Artificial intelligence (AI)
Artificial intelligence tools are used in our practice to assist with scheduling and prioritisation, image reconstruction, transcription of clinical documentation, and to support clinical decision-making. When AI is used in connection with diagnosis or treatment, a healthcare professional will always be involved in the final clinical decision. Some of these AI tools are provided by third-party suppliers, and the processing they perform may take place outside New Zealand. Where this occurs, we apply the same overseas-transfer safeguards described above, and a healthcare professional remains responsible for any clinical decision.
How we store and protect your information
Your information is stored on secure, password-protected systems with audited access. We use a combination of New Zealand-based and approved overseas cloud services for the storage and processing of images and data, and we hold all suppliers to security standards consistent with the Act and the Code. Some of the systems we use to store and process your information — including our patient management system and certain image-analysis services — are hosted outside New Zealand, including in Australia and the United Kingdom or European Union. Where your information is held or processed overseas, we take reasonable steps to ensure the provider is bound by privacy obligations comparable to those under the Act and the Code, through their local privacy laws or our contracts with them. Our suppliers may in turn rely on their own service providers (for example, cloud-hosting providers) to deliver their services. Where they do, we require comparable privacy and security safeguards to apply throughout that supply chain. We retain your health records for a minimum of 10 years and one day from the date of your last consultation or service, as required by the Health (Retention of Health Information) Regulations 1996. Other records are retained only for as long as necessary for the lawful purposes for which we collected them and in line with our retention policy.
Your rights
Under Rule 6 of the Code and IPP6 of the Act, you have the right to ask us:
Whether we hold information about you
To access the information we hold about you
To correct the information we hold if you believe it is wrong or incomplete. Our medical record systems are designed to preserve the integrity of the medical record, so it may be impossible for us to modify some records (e.g. clinical notes, radiology reports). In those situations, we can add a “statement of correction” to the medical record.
You can also ask us to restrict the way we collect or share your information. Please note that doing so may affect our ability to provide some services and, in an emergency, may have unintended clinical consequences.
Voluntary provision and consequences of not providing information
You are not required to provide your personal or health information to us. However, if you choose not to provide information that we reasonably need, we may not be able to provide some or all of our services to you.
How to contact us, and how to complain
If you have any questions about how we collect or handle your information, or if you wish to exercise any of the rights above, please contact our Privacy Officer at [email protected] or 021 627 008. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner on 0800 803 909, or at www.privacy.org.nz.
Updates to this notice
We may update this notice from time to time to reflect changes in our services or in the law. The date of the last update appears at the top of the published version of this notice on our website.
Last updated: 09 September 2026 – Version 3